FAQ.

Here are our current fees

All of your funds are saved by our partner Intergiro, which takes the safety and security of your money very seriously. Intergiro is required by Swedish law to protect clients' money by safeguarding it as a financial institution. For this reason, your money is legally protected.

We also use fraud detection technologies, data encryption and strong authentication solutions to do all we can to prevent fraudulent use of your account and card.

It should only take a few minutes to get verified if a Nordic electronic ID (such as BankID) is used as a form of identification. There may be certain exceptions in which INCHARGE and our partners may request further documentation, but this is seldom the case with the use of an E-ID.

For other countries, in most cases, it will take around 2-3 days after going through verification with a passport or National ID, but this period may sometimes vary, depending on individual cases.

We’ll also let you know by email if we need you to redo your verification due to some faults in the verification process (ex. too much glare in the document, blurry image, corners cut off in the document photo), as well as when your new account has been approved.

There are several ways to add money to your INCHARGE account.

First, you have to type the desired amount or select it from the boxes with predefined amounts (minimum amount is 2 euros)

Next, you have to select the payment method:

Debit or Credit Card:

If it is the first time:

Tap on the "+ Add card" button

Add the correct card details (12 to 19-digit card number, expiry date, CVC code).

You also have the option to check the box to save it as a payment method.

If you have a saved payment method, you can simply tap on the card you used previously. At the moment, we only support saving one payment method at a time.

Bank Transfer (SEPA):

You'll find the details of your INCHARGE account – your IBAN, Institution Name, BIC, and Institution address. You can easily copy and paste this information into your other bank account to carry out the operation and make the top-up payment. Please note that only EUR transfers are accepted.

Instant Bank Transfer:

Selecting this option will lead you to your online banks within the specified region (currently supporting Sweden and Finland only). From there, you can pick your preferred online bank and finalise your payment. Your chosen bank will be saved for future use.